Refund & Returns Policy

Last Updated: September 2026

At AB LINE TAILORING, every order is prepared with care and attention to quality. Please review our Refund & Returns Policy before placing your order, particularly for custom-made and tailored pieces.

Returns

You may request a return for eligible ready-made products within 30 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must not have been washed, altered, damaged, or used.
Original tags and packaging must remain intact.
A receipt, order number, or other proof of purchase is required.

All returned products are subject to inspection before a refund or exchange is approved.

Custom-Made & Tailored Items

Because AB LINE provides personalized tailoring services, custom-made, made-to-measure, altered, or personalized items cannot normally be returned or refunded once production has started.

This includes pieces produced according to:

Customer measurements
Customer-provided designs or reference images
Requested alterations
Custom colors or fabrics
Personalized specifications
Special tailoring instructions

If there is a confirmed manufacturing defect or the finished piece materially differs from the specifications agreed with AB LINE, please contact us so we can review the issue and provide an appropriate solution.

Nothing in this policy limits any rights that cannot legally be excluded under applicable UAE consumer-protection requirements.

Non-Returnable Items

Unless defective or otherwise required by applicable law, returns may not be accepted for:

Custom-made or made-to-measure pieces
Altered or personalized products
Items showing signs of wear or use
Washed or damaged items
Products without their original tags or packaging
Items damaged after delivery due to misuse or improper care
Gift cards, where applicable
Certain hygiene-sensitive items where a return would not be appropriate after opening or use

Damaged, Defective or Incorrect Orders

Please inspect your order when you receive it.

If your item arrives damaged, defective, or different from what you ordered, contact AB LINE as soon as reasonably possible and provide:

Your order number
Your name and contact details
A description of the issue
Clear photographs or videos showing the problem

Our team will review the request and determine the appropriate resolution, which may include repair, replacement, exchange, or refund where applicable.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Late or Missing Refunds

If AB LINE has confirmed that your refund was processed but you have not yet received it:

Check your bank or payment account again.
Contact your card issuer or payment provider.
Contact your bank, as processing times may vary.
If the refund still does not appear, contact AB LINE through WhatsApp.

WhatsApp: +971 56 307 0774

Sale & Promotional Items

Eligibility for returns or refunds on discounted, promotional, clearance, or sale items may depend on the conditions stated at the time of purchase.

Any applicable restrictions will be communicated where appropriate and remain subject to rights provided under applicable law.

Exchanges

Eligible ready-made products may be exchanged subject to availability and inspection.

For defective or incorrect products, please contact us before returning the item so our team can provide the appropriate instructions.

Custom-made, altered, and personalized pieces are generally not eligible for exchange unless there is a confirmed issue with the order that requires correction.

Return Shipping

Before returning any product, please contact AB LINE to confirm return eligibility and receive return instructions.

Approved returns may be directed to:

AB LINE TAILORING
Shop No. 04, Al Mowaihat 3
Ajman, United Arab Emirates

Unless the return is due to an incorrect, damaged, or defective item supplied by AB LINE, the customer may be responsible for applicable return delivery costs.

We recommend using a trackable delivery service when returning valuable items.

Original Delivery Charges

Original delivery charges are generally non-refundable unless the return results from an incorrect, damaged, or defective item supplied by AB LINE, or where otherwise required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

For custom-made or tailored orders, cancellation may not be possible once fabric has been prepared, alterations have started, or production has begun.

Need Help?

For questions about returns, exchanges, damaged products, or refunds, please contact:

AB LINE TAILORING

Website: https://abline.ae/
WhatsApp: +971 56 307 0774
Address: Shop No. 04, Al Mowaihat 3, Ajman, United Arab Emirates